DeFalco's Automotive & Towing

We are on vacation in SC and my husband's truck won't start. We head out in 2 days so we called them yesterday and they picked up his truck within an hour. The tow truck driver & staff were very polite, sympathetic, and straightforward. We didn't get an update phone call so my husband went to the shop and when he got there we found out that they hadn't done a diagnosis test yet but the guy offered to test the sensors while my husband was standing there and they ordered the part on site and hopefully it can be fixed by tomorrow so we aren't stranded. Update: We checked out of our hotel at 9:30am on December 23, 2023....we got a phone call at 9:40am or shortly after saying his truck was ready for pickup! If I could give more stars I would because it was the weekend before Christmas and we were stressed but trying hard to be positive and they truly did everything they could to make sure we got home. We are forever grateful!!!

I wish I could give more stars to this business. We came here on an emergency basis when our alternator went out on the last day of our vacation. DeFalco’s was so awesome! They got our van properly diagnosed, perfectly repaired, and handled everything quickly and professionally. Their communication was totally excellent - really clear about what all they did, the timeframe to be expected and they were super nice when I called in the meantime with another question. I could tell they sincerely cared about getting my van repaired and helping me get back on the road. If this place were in my hometown, I would go there for everything.

Got into an accident 10/22. I am very fortunate. I walked out of the hospital, veryyy slowly. Quality towing had my car and were HORRIBLE. And then when they realized we were not going to be using them they literally threw my car away down the street. AND THEN DAKOTA from DeFalcos IN HIS WHITE horse CHAMPION, saved the day. He was professional, empathetic, good natured, confident and patient. He is EXACTLY the kind of person I would hire when I was healthy and in charge . . Thank you 🙏🏻 from a nobody. But I am someone who is very loyal. You will now become immediately referred. Once I can Uber again and can get a car🤞🏼.. at every opportunity I will recall this story including all that was done prior to your knight showing up. Thank you. 🙏🏻 not to be dramatic but I have some faith in humanity again.

DeFalco’s towing responded to our AAA call for assistance. Evan Davis showed up and was extremely helpful. He took extra time to ensure no damage was done to our Corvette in getting it loaded and unloaded from the truck when it was completely dead and needed to be put on ski’s. Evan even took the time to send us pictures of the vehicle safely delivered to the Chevy dealership. One of the best towing companies I have ever dealt with! Glad to see this NJ company in SC!!!

While vacationing in the Carolinas from Canada, we had the unfortunate emergency while gassing up, our car would not start. A quick call to AAA got us a service person from DeFalco's - Rob who arrived less than 5 minutes after our call. This young man was professional, courteous and most importantly prepared. In under 30 minutes he had the issue diagnosed, a new battery installed, took away the old one, noticed our hood latch not working, fixed it and sent us on our merry way. We appreciate the superlative service we received from Rob and would extend him a thank you.

We have had the pleasure of working with DeFalco's 3 times in the past 5 years. In every instance, they were prompt and timely to arrive, diagnosed the issue quickly, quoted a fair price, and completed the work as promised. Most recently we worked with Roadside Technician, Alex W., and he was courteous and professional. I commend DeFalco's and their staff for providing quality service, and recommend them to all of our family & friends. Thank you DeFalco's!!

I was having issues with a clicking/steering issue. The first shop that brought it tonget looked at told me they couldn’t find anything wrong and the rack “had a little bit of play but didn’t seem serious”. When I was in Myrtle beach, the issue got extremely worse making a turn and threw the whole car off. I called Friday night before they closed and they stated they could at least have someone diagnose the issue Saturday. I got a call around 12:00 stating they fixed the issue. I ended up having a $100.00 bill compared to the $1,500.00 bill I thought I was going to have to replace the steering rack. These guys are knowledgeable and harp on giving great customer service. They were open on Veterans Day and really helped me out. They also give you a discount if you are a AAA member. If I could give 10 stars I would. Thanks again.